Book your table now at rescuerooms.com/bookings
For the latest government guidance, please see gov.uk/coronavirus
We have done our best to answer all the typical questions of how you can enjoy your cripsy bois safely. If you have further questions, you can drop us a message on our Facebook Page and we’ll do our best to get back to you as soon as we’re able, but please bear in mind there may be a delay due to current staffing levels. All answers below were correct at the time of publishing.
Please note that we are updating our guidance as and when the government update theirs, so keep an eye on our socials for the latest details. x
BOOKING Qs
SERVICE Qs
SAFETY & CLEANLINESS Qs
How do I make a booking?
Simply go to our bookings page and make a booking for the amount of people you need at the time you require. Please note that bookings guarantee you a table for a minimum of two hours, but you may stay longer if we have availability.
What are the age restrictions?
We welcome anyone aged 18 or over to the bar & patio – we will be operating a challenge 25 policy, so please bring I.D. If you do not bring valid government-issued I.D. you may be refused entry.
Can I just turn up without a booking if you have available tables?
Yes, we have dedicated tables for walk-ins available at all times, subject to table availability at the time of your visit.
What size tables are available?
We currently have our tables set up to seat between two and six people, as per current government guidance.
Can I book multiple tables?
You are able to book more than one table, however we cannot currently guarantee they will be close to each other and you will not be able to “visit” other tables during the session. As government guidance updates, we may look to add larger tables as a booking option.
How long does my booking allow me to be at my table?
Each session allows you a minimum of two hours at your table, and you will be able to stay longer if there is not a booking following yours.
Can I book double sessions?
You are welcome to book double sessions and we will endeavour to keep you on the same table throughout.
What is the capacity of the Bar & Patio at the moment?
Currently we have 16 tables across our two patios and 13 tables in the bar.
Is there a minimum spend for each table?
Advance bookings are charged a £10 deposit, which you will get back as a voucher to use on our ordering app.
What happens if you have to close?
If we are forced to close due to increased government restrictions or any further unforeseen circumstances, we will arrange refunds.
Can I amend or cancel my booking?
Bookings can be amended or refunded up to 48 hours in advance – after this, they are non-refundable. Please refer to your confirmation email for details.
What is the entertainment? Will there be a DJ?
We’re always playing music in the bar and on the patio, and occasionally we will have DJs in the bar or even outside in good weather.
Can I bring my pet goat?
People-friendly dogs are welcome on the patio for short visits, but not within the bar or venue itself. No goats.
What happens on our arrival?
Our staff will greet you on arrival at your booking time and get your booking checked off. Everyone in your group will be asked to scan our Test & Trace code using the NHS app and then asked to use your own face coverings, sanitise your hands and have your temperature checked before entry. You will then be guided to your table and given a quick run down of our policies and any help with our ordering app.
What if our whole party or one person from it is late for our booking?
If your whole party arrive late for your booking, we will do our best to get you seated promptly, however you may be asked to wait to ensure we can stagger entry times – those arriving on time will have priority. We ask that your party arrive at the same time so that you are seated together at once to avoid lots of unnecessary moving around.
How does table service work?
We use the OnTapp app for ordering drinks and food – you will be able to use your voucher code on the app to purchase refreshments and they will be brought to your table. You will need a smartphone with Android or iOS to use the app, and staff in PPE will also be on hand to assist if required.
How do I order drinks and pay?
Our app is simple to use and all drinks can be ordered on there without coming into contact with our staff until they bring you your refreshing pints.
Do you have charging facilities for my smartphone?
We do not currently have charging facilities at the venue, so please ensure your mobile is fully charged on arrival.
What drinks are available to buy?
We specialise in cold, fresh pints alongside a solid but slightly slimmed down selection of our trademark cocktails and craft beers, wines and spirits. We have also added our famous teapot shots!
How much are drinks?
Drinks are priced at a typical level for city centre bar, with decent pints and craft beers under or around the £5 mark, with some great multibuy offers that are perfect to use with your voucher.
How are my drinks made and served?
Drink orders are put together by staff in PPE and then brought to your table on a tray. All service areas and trays are then cleaned after use. Pints and cocktails will be served in thoroughly cleaned glassware or disposable plastic cups.
Are you selling food?
Yes! More information to follow…
Is there a smoking area?
You are able to smoke at any of our tables outdoors on the patio.
What are your cleaning procedures?
Before opening, we deep clean our tables, service areas and toilets, then at regular intervals and at the end of the day. We regularly wipe down all tables and benches; before each order our staff will wipe down their service area on the bar; our toilets will be wiped down every 30 minutes. Sanistiser and hand washing stations will be available throughout the venue.
What is the toilet situation?
Our toilets are located on the ground floor, past the bar. Some cubicles will be unavailable for use as we will be doing our best to keep distance between them, but we expect demand to be staggered enough to ensure limited queuing. Please follow all instructions on signage and floor markings throughout the venue, and respond to our staff if they are giving directions.
Am I able to move around the venue freely?
You are able to go to the toilet, ensuring you are keeping socially distant, wearing a face covering and following all signage and instructions. Other than that, you must remain at your table and ask a member of staff if you require assistance. When you leave, you will exit via the Goldsmith Steet gate.
Do I have to wear a face covering?
We require face coverings to be worn when arriving at the venue and when moving around, but not when sat at your table. We recommend bringing your own, but if you do forget, we can provide a disposable one.
Will I have easy access to hand sanitiser or hand washing facilities?
There will be hand sanitising stations at the entrance, exit and handwashing facilities in the toilets, naturally. We suggest bringing along a small bottle of sanitiser for use at your table, if you wish.
Will your staff be wearing PPE?
Our staff will be wearing face masks or shields. They will deliver all drinks orders on a tray, then sanitise the tray. Bar staff will be instructed to wash their hands before their shifts and then every 20 mins to the NHS specifications and sanitise between building each order.
How will social distancing and safe customer behaviour be enforced?
We will have friendly security in PPE present during all sessions who will simply be there to keep an eye on things and ensure the safety of all staff and customers. Should there be any repeated contravention of our guidelines or government guidance, they can be reported to staff or security and those people will be asked to leave without refund and blacklisted from the venue.
How will you comply with the latest government guidance?
As you will have read above, we are complying with current government guidance around social distancing, PPE and cleanliness etc. We will continue to update our processes and procedures as the government update their guidance and rules for licensed premises, and be in contact with any updates via email in advance your booking and keep these FAQs updated.
